Ensuring High Quality Standard Is Present In Products And Goods



by Craig Calvin


Quality control is a procedure used to ensure that a top notch standard exists in merchandise or goods. Quality control may include actions and processes as seen fit by the company in verifying and overseeing certain qualities in a product or service.

A product or service has to be examined by the quality control officers for defects with the aim of detecting those that fail to meet the company's standards. In the event a defect is found, the quality control officer or team may have to stop production in a bid to trace the source of the error. Quality control officers or teams are not served with the responsibility of solving issues with product or service quality. Technical personnel or consultants are charged with solving quality issues.

Quality control is not limited to services and products in a company. It also assesses the level of competence in staff. When a staff member is improperly trained to handle the responsibility he is charged with, quality or work will be low and affect output. Quality control should not be confused with Quality assurance, although the two are similar. Quality control is product based, where as Quality assurance is Process driven.

When it comes to managing the Quality of products and services in a company, a variety of instruments are employed. There are 7 basic tools utilized in quality control. These tools are graphical techniques utilized to review and research statistical data and measure variance. The basic Quality Control instruments are;

The cause and effect diagram or the Ishikawa or Fish bone chart- detects the cause of a quality issue and attempts to find a solution by categorizing causes with the objective of locating variation.

The Check Sheet is a simple document used in the collection of data in real time at the location the data is being generated. The document is a blank form used to record either qualitative or quantitative information.

Control Charts, Shewhart or process - behavior charts are statistical tools used to determine variance using graphs. Histograms are standard graphs that are easy to comprehend, they show frequency distribution.

The Scatter Diagram shows pairs of numerical data, one variable on each axis in order to establish a relationship.

The Pareto Chart exhibits the key elements on a bar chart.

Stratification is a tool that separates data collected from various sources and shows them as patterns.

For any company to be successful, the customer has to be satisfied with the quality of service that is rendered. Quality control measures and teams have to be set in place by the company's management. When a company has a poor quality control record on a contract, the chance of renewing that contract is slim and clients will be hesitant in working with the company on future projects.




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